(4.0 / 5)2395+ Ratings

Burberry Reviews

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Overall Rating

4.0
5 Reviews
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About Burberry

Burberry.com offers a wide range of products and services. Their product line includes Trench Coats, Leather Accessories, Shoes, Canvas Accessories, Cashmere, and Clothing & Rainwear. They offer services such as Aftercare & Alterations to extend the life of their products. This includes cleaning and reproofing the fabric, replacing missing parts, tailoring the fit, and more for Trench Coats. For Leather Accessories, they offer repair services and professional cleaning to protect against dirt and oil. Shoes can be repaired or refreshed with a deep clean of both the outside and inside, complete with sanitisation. Canvas Accessories can be refreshed with a deep clean that doesn’t compromise the quality. Cashmere products can be brushed, steamed, and misted to refresh its soft finish and extend its life. They also offer upcycling services for your cashmere scarf with custom embroidery and appliqués. For Clothing & Rainwear, they offer services such as repairs and alterations. They also offer virtual appointments with their experts and complimentary personalisation services. They have a Winter 2024 collection coming up and you can subscribe to be one of the first to know when it arrives. They also offer Gift Packaging complimentary with all purchases online and in stores. The packaging is produced with the planet in mind. They have services for every piece in their collection. You can contact your local store to find out what services are available to you.

Burberry Pros & Cons

Pros of Burberry.com:

  • Product Quality: Burberry products are generally rated highly for quality, with a product quality score of 4.2 out of 5 stars.
  • Brand Loyalty: 74% of users consider themselves loyal customers, indicating strong brand loyalty.
  • Customer Satisfaction: Burberry has an overall customer satisfaction score of 85%.
  • Variety of Products: Burberry offers a wide range of products including clothing, accessories, and fragrances for men, women, and children.
  • Iconic Brand History: The brand's rich history and iconic status are highly valued by customers.

Cons of Burberry.com:

  • High Price Range: Burberry products are known for being expensive, which may limit their appeal to a broader market.
  • Poor Customer Service: Several reviews highlight poor customer service experiences, including delayed refunds and unhelpful staff.
  • Limited Distribution Channels: Burberry's focus on retail restricts its access to alternative profitable channels like internet platforms and third-party merchants.
  • Limited Appeal to Younger Demographics: Despite social media marketing, Burberry may not appeal as much to younger demographics.
  • Quality Issues: Some customers have reported issues with product quality, such as poor stitching and defective items.

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Burberry Customer Reviews (5)

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Lucas Araujo
Lucas Araujo
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Feb 12, 2023
Sophia Braun
Sophia Braun
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Feb 11, 2023
Freddie Hussain
Freddie Hussain
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Feb 9, 2023
Earl Schumacher
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Feb 9, 2023
Jennifer Daecher
Jennifer Daecher
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Feb 9, 2023

Burberry Customer’s Q&A

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Burberry Features and Benefits

Key features and benefits of Burberry.com include:

  • Rich Online Experience: The website provides a rich online shopping experience, with a strong presence on social media.
  • Global Reach: Burberry.com has a global reach, allowing customers from around the world to shop for their products.
  • High-End Fashion: Burberry is one of the most influential fashion brands in the world, offering high-end fashion products.
  • Innovation and Intuition: Burberry is strongly associated with innovation and intuition.
  • Authentic Outerwear Heritage: Burberry has an authentic outerwear heritage.
  • Democratic Luxury Positioning: Burberry has a democratic luxury positioning.
  • Historic Icons: Burberry is known for its historic icons such as the trench coat and the iconic check Prorsum trademark.
  • Commitment to Sustainability and Ethical Practices: Burberry is known for its commitment to sustainability and ethical practices in the fashion industry.
  • Digital Innovation: Burberry says digital has helped it to boost revenues both on its own website and through third-party sites.

These features and benefits make Burberry.com a great place to shop for high-end fashion products. Enjoy shopping!

Burberry Pricing

Burberry.com offers a range of prices for its products, including trench coats, jackets, and accessories. Here are some specific price points mentioned:

  • Trench Coats:

    • Long Waterloo Heritage Trench Coat: MOP22,500.00 (approximately $3,000 USD)
    • Long Cotton Blend Trench Coat: $3,250.00 USD
    • Long Castleford Trench Coat: $2,890.00 USD
  • Jackets:

    • Quilted Nylon Jacket: $1,250.00 USD
    • Reversible Check Nylon Puffer Jacket: $1,990.00 USD
    • Nylon Bomber Jacket: $1,850.00 USD
  • Bags:

    • Knight Arc Bag: $1,990.00 USD
    • Quilted Rocking Horse Bag: $2,290.00 USD
  • Clothing:

    • Check Label Cotton T-shirt: $390.00 USD
    • Check Label Cotton Zip Hoodie: $790.00 USD
    • EKD Cotton T-shirt: $550.00 USD

For the most accurate and up-to-date pricing, it is recommended to visit the official Burberry website or check their latest catalog.

About burberry.com Payment Method?

Burberry.com accepts various payment methods including Apple Pay, Visa, Mastercard, American Express, Paypal, Discover, JCB, Union Pay, Burberry gift cards, and Klarna. If you pay using PayPal, the PayPal Privacy Policy will also apply. This sets out how PayPal collects, retains, processes, shares, and transfers your personal data when using PayPal’s services.

Telephone ordering is available via their Customer Service team in most cases. If telephone ordering is not available in your location or if you wish to use a payment method that cannot be accepted over the phone but can be accepted online, a shopping bag will be created for you. An email with a link to your shopping bag will be sent. By clicking on the link, you can view and complete your order using your preferred payment method. The items in your shopping bag will only be secured for you after payment has been taken and your items shipped. This service is available 24 hours a day.

Certain products that are not immediately available to purchase may be displayed on Burberry.com. These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed. Estimated delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at any time up to dispatch of the item.

Where certain items are ‘unavailable to purchase at present time’ on Burberry.com or via the Burberry app, you may be given the opportunity to ‘Register Interest’. If you choose to ‘Register Interest’ Burberry Customer Service will notify you as soon as the item is available to purchase on Burberry.com or via the Burberry app. No payment is taken during this process and the product is not reserved for you. They are not able to reserve items or guarantee size availability. If an item you wish to purchase is out of stock you are able to check product availability in certain Burberry stores by clicking on the ‘Find in Store’ button on their product page on Burberry.com. This service is not available for all Burberry stores.

Any product that is described as an ‘online exclusive’ will only be available to purchase on Burberry.com or via the Burberry app (if applicable) and is not available in any Burberry stores, through any Burberry authorised retailer or on any other website. If a customer has difficulties placing an order through Burberry.com or via the Burberry app, Customer Service may be able to assist by taking the customers’ details and placing the order for the ‘online exclusive’ product(s) over the telephone..

Burberry FAQs

FAQ

Burberry Alternatives

Here are the top 10 alternatives to Burberry.com:

  1. Louis Vuitton: A luxury fashion house from France, part of the LVMH Group. Offers high-end fashionwear, jewelry, perfumes, and leather accessories.
  2. Prada: An Italian luxury fashion house offering ready-to-wear apparel, shoes, leather handbags, and accessories.
  3. Gucci: Known for its luxury fashion and leather goods.
  4. Versace: An Italian luxury fashion company producing upmarket ready-to-wear and leather accessories.
  5. Christian Dior: A French luxury goods company controlled and chaired by French businessman Bernard Arnault, who also heads LVMH.
  6. Hermes: A high-fashion luxury goods manufacturer established in 1837. It specializes in leather, lifestyle accessories, home furnishings, perfumery, jewelry, watches, and ready-to-wear.
  7. Kering: A French-based group dealing in luxury goods, known for brands like Gucci, Yves Saint Laurent, Balenciaga, and Alexander McQueen.
  8. Kate Spade: An American luxury fashion design house founded in 1993. Products range from handbags and clothing to jewelry, shoes, fragrances, and home items.
  9. Michael Kors: A luxury fashion company established in 1981 by American designer Michael Kors. The company sells clothes, shoes, watches, handbags, and other accessories.
  10. Armani: An Italian luxury fashion house founded by Giorgio Armani. The brand markets these products under several labels, from the most expensive to the most accessible.

These brands offer a variety of products similar to Burberry, including clothing, accessories, and more. They are all renowned for their quality and style. Remember to check out their websites for the latest collections and offers. Happy shopping!

FAQ

How To Open A Burberry Account?

To open an account on Burberry.com, follow these steps:

  1. Visit the Burberry.com website.
  2. Locate and click on the 'Sign In/Register' option, usually found at the top right corner of the homepage.
  3. On the next page, select the 'Create New Account' option.
  4. Fill in the Personal Information section with details such as your first name, last name, and email address.
  5. Create a password for the account.
  6. Fill in the Address Information section with your company name (if applicable), phone number, and street address.
  7. Once all the information is filled in, click on the 'Submit' or 'Create Account' button to complete the registration.

Remember, the account will allow you to track orders, save favorite items, and receive personalized recommendations. Enjoy shopping at Burberry!

FAQ

About burberry.com Prices and Cost?

Burberry is a luxury British brand that offers a variety of products including clothing, bags, accessories, and fragrances for both women and men. The prices for their products vary widely. For instance, you can find Burberry perfumes ranging from $39.00 to $204.00. Their shoes can cost up to $650.00, and clothing items such as a polo shirt can be priced at $500.00. They also offer luxury bags, with some costing as much as $1,550.00. Additionally, Burberry provides complimentary personalisation, packaging, and shipping services. Please note that these prices are subject to change and it's always best to check the official Burberry website for the most accurate and up-to-date information.

FAQ

What are some popular Burberry products?

Burberry, a British luxury fashion house, is known for its distinctive check pattern and has several popular products. These include the Burberry Trench Coat, an iconic piece that has been a staple in fashion for over a century. The Burberry Scarf, made from 100% cashmere and featuring the classic check pattern, is another sought-after item. Burberry's line of perfumes, such as Burberry Brit and Burberry Touch, are also well-liked. Additionally, Burberry offers a range of accessories like handbags, wallets, and sunglasses that are popular among consumers. Please note that the popularity of these products can vary based on region and personal preference.

FAQ

About burberry.com Popular Products and Services?

Burberry offers a wide range of luxury British clothing, bags, accessories, and fragrances for both women and men. Some of their popular products include trench coats, scarves, and shoes. In addition to these products, Burberry also provides several services. They offer complimentary personalisation, packaging, and shipping with their products. Customers can alter the fit of their purchases or add initials for a personal touch. Burberry also offers aftercare and alterations to extend the life of their products. They provide gift packaging that is complimentary with all purchases, both online and in stores. These packaging styles are produced with the planet in mind. Burberry also offers virtual appointments with their experts as part of their services.

FAQ

What is the price range of Burberry products?

The price range of Burberry products varies greatly depending on the type of product. For instance, Burberry perfumes can range from around $39 to $204. Burberry shoes for women can be around $390 to $650, while Burberry men's polo shirts are around $500. Burberry sunglasses can range from around $199.99 to $308. Burberry bags can be as high as $1,550. Please note that these prices are approximate and can vary based on the specific product and location.

FAQ

Where can I find a Burberry store near me?

There is a Burberry store located at 24 Phố Hai Bà Trưng, Hà Nội. The store operates from 09:30 to 21:30 from Monday to Sunday. You can contact them at this number: 024 3936 7121.

FAQ

burberry.com Return Policy?

Burberry.com's Return Policy allows for free returns within 14 days from the day after your order is delivered or collected in store. You then have a further 14 days to return your order. However, pierced jewellery, Burberry personalised items and face masks cannot be returned. Gift cards are non-refundable. Fragrance and nail polish may not be returned using the free returns service. If you wish to return a fragrance or nail polish using any other collection or postal service, you will be required to pay the costs of the returning item. Refunds will be credited to the purchaser's original method of payment.

As for Burberry.com's Shipping Policy, they offer free shipping for all full price items within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified are met. All deliveries require a signature and they do not deliver to freight forwarding addresses or PO boxes. Orders are estimated to arrive by 7pm local time. Orders placed after 5pm or on weekends and federal holidays will be processed on the following working day. Please note that Burberry ships to US Military Bases and these orders have specific delivery times and restrictions apply. Please allow additional time for personalised items. An estimated delivery time for your order will be available to view at checkout. Orders shipped to a delivery address in Colorado are subject to a retail delivery fee..

FAQ

Where can I find the official Burberry website?

You can find the official Burberry website at https://us.burberry.com/ and https://www.burberry.com/. These websites offer a wide range of Burberry products including clothing, bags, accessories, and fragrances for both women and men. They also offer complimentary personalisation, packaging, and shipping services. Enjoy your shopping experience!

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